Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping Policy GBCC is committed to freshness. That's why we ship coffee, and other items the next business day after you place an order. If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order. We won't charge you until your item is shipped. To keep ground shipping prices as low as possible we automatically choose the most efficient carrier based on weight and location. Your package could be shipped via United States Postal Service OR UPS. If you are unable to receive EITHER USPS or UPS please call GBCC Customer Service Department, 603-569-2144 for assistance. Ways to Save on Shipping Order more than one pound of coffee per shipment. Shipping cost for 2 pounds of coffee is the same as 1 pound. Depending on the frequency of your orders, you can reduce your number of shipments and save up to $90 annually in shipping. At GBCC we lock in freshness after roasting by packing the coffee right away and flushing each bag with nitrogen to remove oxygen before the bag is sealed. The bag has a special pressure relief valve that allows carbon-dioxide to escape, without admitting damaging oxygen, light, or moisture. As a result, if you order whole bean coffee and keep the bag sealed before you use it, you should be happy with the freshness when you open the bag 4 to 6 weeks after roasting. Once you open the bag, be sure to store the beans in an airtight canister, and of course, grind your beans right before brewing your coffee. Don't ship to a PO Box. It costs less to ship to a physical mailing address than to a PO Box. When you enter your shipping address, do not include a PO Box. Consider joining our coffee club. When you join automatic replenishment program, you'll receive 15% off shipping on every recurring delivery shipment! You’ll also receive surprise gifts throughout the year. Delivery Charges Shipping to or within the U.S. For international shipments please contact Customer Service at 603-569-2144. Delivery charges are based on the total weight of your order. Standard Ground Shipping Standard Ground shipping is available to all 50 states. Separate rates apply for shipments to California, Alaska, Hawaii and P.O. Boxes. Orders placed with Standard Ground shipping will ship by the next business day, pending credit card authorization and verification. Orders shipped via Standard Ground typically arrive in three (3) to eight (8) business days. UPS 2nd Day Air UPS 2nd Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS 2nd Day Air is not available for P.O. Boxes. Orders placed with UPS 2nd Day Air shipping will ship by the next business day, pending credit card authorization and verification Orders shipped via UPS 2nd Day Air typically arrive in two (2) to three (3) business days. UPS Next Day Air UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes. Orders placed with UPS Next Day Air shipping will ship by the next business day, pending credit card authorization and verification. Orders shipped via UPS Next Day Air typically arrive in one (1) to two (2) business days. International Shipping For timing and delivery charges on international shipments please contact Customer Service at 1-603-569-2144. Multiple Shipping Our Multiple Shipping option sends specific products to separate locations all on one invoice separate shipping costs apply to each location that items are shipped. If your list is very extensive, please call us at 603=-569-2144 and we would be glad to process your order for you.
- Privacy & Security
- General Principles Global benefit Coffee Company (GBCC) adheres to industry best privacy principles with respect to the data collection practices on this Web site. Our fundamental privacy principles incorporate the guidelines set forth by the Federal Trade Commission for Web sites that collect personally identifying information: Notice GBCC is committed to clearly and readily disclosing our data collection practices so that you can make informed decisions about your activities at our web site. Choice. GBCC provides you with a choice whether to participate in its data collection activities. Access. GBCC provides you with the opportunity to review, modify, and delete any personally identifiable information that you have previously provided. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. benefitcoffee.com uses Secure Sockets Layer (SSL), the industry standard for secure commerce transactions to transmit your credit card information over the Internet. This means your credit card number is scrambled during the transaction process, so that the information cannot be read as it travels over the Internet. IP Addresses We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information in the interest of improving our site and service. Cookies and Web Beacons A cookie is a unique identifier collected by the site to verify a return visitor's identity, or to understand how visitors navigate the site. The use of cookies is standard on the Internet and many major web sites use them. Most web browsers automatically accept cookies; however, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie. A "cookie" does not tell us who you are, your email address, or any other personal information. We use the information it provides to help us improve the site and our service, and to provide our visitors with a better experience, while on the site. You may adjust your browser's settings to reject our cookies, those of our business partners, or those of our service providers (described below). Please note that if you upgrade your browser or use another computer, you may have to make additional or further adjustments. Even without accepting our cookie you can still access most of the features on the site. There will, however, be limitations on your use of some site functions. For example, if you choose to disable cookies you will not be able to view your orders on-line, store or update your user profile, or take advantage of promotional discounts. We also utilize web beacons. A Web Beacon (also called a "clear GIF", "image tag", or "pixel tag") is a small line of code that is placed on a website that facilitates analysis of the general usage patterns of visitors to the website and advertising campaigns. This will give us the ability to refine our site and make it more intuitive for our customers. Registration Forms and Email Addresses Our site's registration form requires users to give us contact information (like their name and e-mail address), financial information (like their account or credit card numbers), and demographic information (like their zip code and state). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future e-mails; see the choice/opt-out section below. Demographic and profile data may also be collected at our site. We use this data to help us improve this website and our service. When you contact us via email, we answer by sending an email response to the sender. We also store the email we receive for archival purposes and for our own marketing purposes if we feel that it is consistent with the nature of the inquiry. We will not use return email addresses for any other purpose unless you give us permission to do so Business Partners This site contains links to other sites. GBCC 9benefitcoffee.com) is not responsible for the privacy practices or the content of such Web sites. Information collected on this web site --such as sales data or general demographic information-- is available to certain business partners of GBCC. Each such business partner enters into a confidentiality agreement with GBCC. This insures that data we collect from our customers will not be sold, rented, or otherwise distributed to parties unknown to GBCC; nor used for purposes other then those expressly sanctioned by GBCC. We never share specific information such as name, address, or email address at any time. Our Service Providers We use the services of several third parties in connection with our site (i.e., banner advertising services or email delivery). These service providers may use cookies and Web Beacons on our behalf and may set and read cookies using their own servers. Each of these service providers is contractually obligated to use these technologies only to provide services to us and in a manner consistent with this privacy statement. Moreover, these vendors may only use data that they may collect on our behalf (or that we otherwise provide to them) in connection with their provision of services to us. With certain service providers, we allow them to use data in an aggregated, anonymous manner to compile statistics about their services and to publish those statistics. For example, our banner advertising service provider can say that it "serves X billion impressions on behalf of our customers each month". We use the services of a third party site analytics vendor to assist us in better understanding your use of our site. This vendor uses cookies and Web Beacons on our behalf. The collection of data on our site by this vendor is accomplished through a first-party data collection mechanism, so merely blocking cookies served from third party domains will not block these first-party cookies. The information that this vendor collects and stores on our behalf allows us to better understand how our site's visitors use and respond to this site. This vendor analyzes the information it collects on our behalf and returns it to us via a secure web connection. The information and analysis will be used to assist us in better understanding your interests in our web site and how to better serve those interests and provide you with more personalized product offerings. Other than possibly allowing use of collected data on an aggregate basis, this vendor is contractually prohibited from using our data for any other purpose and is required to maintain all information collected and its analysis in confidence. As a visitor to this site, you have the option to deactivate the ability of this vendor to collect your data on our behalf. You may also choose to continue to benefit from the improved shopping experience which these services allow us to provide to you, but maintain anonymity. If you delete your cookies or visit this site using another browser, you will need to opt-out again. Order Forms Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (like their e-mail address), financial information (like their account or credit card numbers), and demographic information (like their zip code and state). Contact information from the order form is used to send orders, and information about our company. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future e-mails. See the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system. Demographic and profile data is also collected at our site. We use this data to help us improve this website and our service. Online Surveys and Contests From time to time, we may conduct online surveys and contests to help us better understand and serve the needs of our customers. Our online surveys may ask visitors for contact information (like their e-mail address) and demographic information (like their zip code, age, or income level). We may use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future e-mails. See the choice/opt-out section below. Unique identifiers are collected from Web site visitors to verify the user's identity. We use this data to help us improve this website and our service. Choice/Opt-Out Our site provides users the opportunity to choose how information you provide to us can be used by GBCC. If you are getting promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email to unsubscribe. If you would to be taken off our direct mail list, please call Customer Service at 603-569-2144. Please be reassured that we never sell, share, or otherwise give out any mail or email addresses to other vendors. You can also email us at customerservice@benefitcoffee.com You can send paper mail to the following postal address: Global Benefit Coffee Company Customer Service 16 Bassett Road Wolfeboro, NH 03894 Changes in our business or privacy policies As we continue to develop our business, we may sell certain of our assets. In such transactions, visitor information may be one of the transferred assets. Also, in the event that all or substantially all of our assets are acquired in a transaction, our visitor information may be an asset that is reviewed and transferred. Such a transaction will be disclosed per the guidelines below. Also, we reserve the right to disclose any data we collect at our sites if required by law or valid order of a court or other governmental authority or to protect the health and safety of our employees or the general public. If we decide to change our privacy policies, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use visitors' personally identifiable information in a manner different from that stated at the time of collection we will notify visitors by posting a notice on our web site for thirty (30) days in advance of such use. Children This Web site is not intended to nor does it seek to receive information from children under the age of 13. However, due to the nature of our services, purchase information is collected without requiring the customer to disclose his or her age on this Web site. Access or Update Your Information. We provide all visitors to our web site with the opportunity to review, modify, and delete any personally identifiable information that has previously been provided. You can send us an e-mail or write us as set forth below. Contacting the website If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: WebMaster Global Benefit Coffee Company 16 Bassett Road Wolfeboro, NH 03894 webmail@benefitcoffee.com
- Returns & Replacements
- 100% Product Guarantee We guarantee your satisfaction 100%. If there is any problem or question regarding your shipment, please contact us immediately by phone at 603-569-2144 (Monday-Friday 6am-7pm ET, Saturday 8am-4pm ET or BY e-mail customerservice@benefitcoffee.com Return Policy GBCC strives to provide excellent Customer Service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, you must contact Customer Service first and we will arrange for return shipping at no cost to you. If you return items without contacting Customer Service first, you may be subject to paying the return shipping costs.
- Ordering
- If you have any issues ordering or you have a request please contact us and we will be more than happy to solve your problem.
- Viewing Orders
- To view your orders, please Click Here.
- Updating Account Information
- To view, change, or update your account information, please Click Here.